Privacy Policy

This Privacy Policy describes how Infinia Energy Solutions LLP, operating as Infinia Solar ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website or engage with our services. We are committed to protecting your privacy in accordance with the Information Technology Act, 2000 and applicable data protection principles aligned with international standards including GDPR.

1. What We Collect

We may collect the following categories of personal information:

• Contact Information: Name, work email address, phone number, company name, and designation when you submit our contact form or subscribe to our newsletter.
• Business Information: Electricity bill data, plant location, consumption details, and other information you voluntarily share for the purpose of receiving a free bill assessment.
• Usage Data: Information about how you use our website, including pages visited, time spent, and referral sources, collected through cookies and analytics tools.
• Communications: Records of any correspondence between you and our team via email, phone, or WhatsApp.

We do not collect sensitive personal data such as financial account details, health information, or government identification numbers unless specifically required and with your explicit consent.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide you with a personalised electricity bill assessment and savings estimate
• To respond to your enquiries and communicate with you about our advisory services
• To send the Clarity Notes newsletter if you have subscribed (you may unsubscribe at any time)
• To improve our website and services based on aggregate usage analytics
• To comply with legal obligations and regulatory requirements
• To manage our client relationships during an advisory engagement

We will never sell your personal information to third parties, use it for unsolicited marketing beyond what you have opted into, or share it with renewable energy developers without your explicit consent.

3. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted through our website
• Access controls limiting who within our team can view client information
• Secure storage systems with regular security reviews
• Confidentiality obligations for all team members and advisors

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Client data related to advisory engagements is retained for a minimum of 7 years for regulatory and business record-keeping purposes.

4. Third Parties

We do not share your personal information with renewable energy developers, brokers, or any commercial third parties without your explicit consent. This is fundamental to our buy-side advisory model.

We may share information with:

• Service Providers: Technology vendors who host our website, provide email services, or support our analytics — all bound by confidentiality agreements and data processing agreements.
• Legal Requirements: Regulatory authorities, law enforcement, or courts when required by applicable Indian law.
• Business Transfers: In the event of a merger, acquisition, or asset sale, personal information may be transferred as part of that transaction, subject to equivalent privacy protections.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

5. Your Rights

You have the following rights with respect to your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of any inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to our legal retention obligations.
• Objection: Object to the processing of your information for marketing purposes at any time.
• Withdrawal of Consent: Withdraw consent for any processing based on consent, including newsletter subscriptions.
• Data Portability: Request your personal information in a structured, machine-readable format.

To exercise any of these rights, please contact us at the details below. We will respond within 30 days.

6. Cookies

Our website uses cookies to enhance your browsing experience and collect analytics data. We use essential cookies (required for site functionality) and analytics cookies (used to understand how visitors use our site). You can disable analytics cookies through your browser settings without affecting core site functionality.

Embedded videos: Client testimonials and explainer videos are embedded from YouTube in privacy-enhanced mode (youtube-nocookie.com). By default we display only a static thumbnail and set no YouTube cookies. A video — and any YouTube cookies or data processing it involves — loads only when you actively click play, at which point YouTube’s own privacy policy applies.

7. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Phone: +91 70429 14455
• Address: Infinia Solar, 2nd Floor, BGR Tower, Plot No. 1, Sector 16A, Noida, Uttar Pradesh 201301

We may update this Privacy Policy from time to time. Material changes will be communicated via email to subscribers or through a notice on our website. Continued use of our website after any changes constitutes acceptance of the updated policy.